Questions and answers all around our concerts and events

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Tickets for our concerts can be purchased via our website menuhin.ch, as well as by post or by phone (+41 33 748 81 82).
Tickets with a print@home option can be printed at home. Alternatively, print@home tickets can also be presented digitally on your smartphone at the entrance.

Yes, tickets for our concerts can be purchased directly at the tourist offices in Gstaad, Saanen and Schönried. Further information is available on our website menuhin.ch and from the ticket offices of Gstaad Saanenland Tourism (Tel. +41 33 748 81 82).

We strongly encourage you to purchase your tickets at least a few days before the concert via our website menuhin.ch or at our sales office (tel. +41 33 748 81 82).

To avoid waiting times, the evening box office opens 1 to 1½ hours before the concert begins.

Yes, for all concerts it is possible to purchase tickets at the box office, subject to availability. Credit card payments are accepted.

Yes, you can present your print@home ticket digitally, for example on your smartphone, at the entrance. Printing your ticket is not required.

For orders placed via our webshop (shop.menuhin.ch), a printing and shipping fee of CHF 3 per order applies for the postal delivery of tickets.

If you have lost your tickets, please contact our sales office by phone at +41 33 748 81 82 or write to us using these contact details.

No, changing seats on your own initiative is prohibited.

All venues except for the Temple de Château-d'Œx are accessible to wheelchair users. Please ask directly at the Gstaad Saanenland Tourism office about all conditions and seats specially designed for wheelchair users (Tel. +41 33 748 81 82).

In case an event must be cancelled, the ticket price will be refunded (minus expenses).

The return or exchange of tickets is generally excluded.

In the event of illness, goodwill may be granted upon request; a medical certificate is required.
A cancellation fee of CHF 5 per ticket applies.

In rare cases, a cast or programme may have to be changed. We will always try to find an adequate replacement. Cast or programme changes cannot always be avoided and do not entitle the holder to return tickets already purchased.

Concerts held in churches are generally performed without an interval.
Concerts at the Festival Tent Gstaad usually include an interval.

Some programmes may require exceptions. Please refer to the information on the respective concert page. Programme details are subject to change.

Yes, credit card payments are accepted in the bar area of the Gstaad Festival Tent.

Access to all venues begins 30 minutes before the start of the concerts.

Late entry cannot always be permitted. Unfortunately, the ticket price cannot be refunded in the event of late arrival.

Yes, an evening programme with all the information about the concerts is available at every event for free.
Alternatively, you can browse the programme electronically on our website menuhin.ch.

Yes, all public concerts of the Menuhin Festival Academy (final concerts and Academy Live concerts) can be booked free of charge via the ticket office. We kindly ask you to book your ticket well in advance.

Out of consideration for other guests, animals are unfortunately not permitted at the concerts.

Assistance animals with valid identification are exempt.

Yes, you are welcome to bring your own seat cushion, as it cannot be guaranteed that sufficient seat cushions will be available at all venues.